Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital resources, online courses, and related professional materials offered through newspixel. The services focus on studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. It covers one-time course access, subscription-based resources, and any bundled digital downloads. The policy does not extend to third-party products or services linked from our platform.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated. Prices include applicable Value Added Tax (VAT) at the current UK rate for customers within the United Kingdom. International customers outside the UK may be subject to additional import duties, taxes, or currency conversion fees imposed by their local authorities, which are not included in the displayed price. No hidden charges apply beyond the confirmed total at checkout. Promotional discounts are applied automatically where eligible and are valid only for the stated period.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for course and resource purchases. Payments are processed securely through authorised third-party gateways that comply with Payment Card Industry Data Security Standards. Authorisation occurs immediately upon submission, and funds are held until order confirmation. newspixel does not store full card details. All transactions use encryption to protect sensitive information in line with UK GDPR and the Data Protection Act 2018.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract forms when you receive an email confirmation after successful payment. This confirmation includes access details or download links for digital content. Until confirmation is sent, no binding agreement exists. For subscription services, renewal constitutes a new contract under the same terms unless cancelled beforehand. You must review all details before completing purchase as errors cannot be corrected after confirmation.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, you have a 14-day cooling-off period from the date of purchase for digital content, during which you may cancel without reason. However, this right is lost once you begin downloading or accessing the content. For subscriptions, cancellation can occur at any time before the next billing cycle. Cancellations must be notified via the contact form on our Contacts page or by emailing [email protected]. No refunds apply after the cooling-off period or once content access begins.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only if content is defective, inaccessible due to our error, or if you cancel within the 14-day period before accessing materials. Non-refundable items include completed downloads, used subscription periods, promotional bundles, and customised resources. Services such as live workshops or personalised feedback sessions are excluded once scheduled. We reserve the right to refuse refunds for suspected abuse of the policy.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us through the form on the Contacts page or email [email protected] with your order number, purchase date, reason for the request, and proof of purchase. Provide your full name and any relevant transaction details. Requests must be submitted within the applicable period. We acknowledge receipt within five working days and may ask for additional information to process the claim.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team reviews each request against policy criteria within ten working days. You will receive email notification of approval or rejection, including reasons if denied. Approved refunds are processed promptly, while rejections explain appeal options. Decisions are final but do not affect your statutory rights under UK law.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds return to the original payment method. Credit card refunds appear within five to ten working days, while PayPal or bank transfers may take up to fourteen days depending on the provider. We notify you once processed. Delays beyond this are the responsibility of your financial institution.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital content refunds are limited to pre-access cancellations. Subscriptions auto-renew unless cancelled at least seven days before renewal via your account settings. Promotional offers are non-refundable after redemption. Services like workflow consultations are charged per session and non-refundable post-delivery. All such rules comply with Consumer Contracts Regulations 2013.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order cancellation without penalty. Duplicate charges are investigated upon report to [email protected] and refunded if verified. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraud triggers immediate investigation with possible reporting to authorities under UK law, while legitimate claims are handled fairly.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not exclude or limit your rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. You retain rights to goods and services of satisfactory quality, remedies for faults, and protection against unfair terms. Contact the Citizens Advice Bureau or Trading Standards for further guidance if needed.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on our Contacts page or reach [email protected] and 0300 111 4123. We may update this policy with notice on the site. Continued use after changes implies acceptance. The current version is dated 23 September 2026 and replaces all prior versions. Briar Cottage, Holyhead Road, Llanfairpwll, Gwynedd LL61 5YX, United Kingdom serves as our registered address for formal correspondence.